Having been hailed as the future of commerce and a disruptive force in customer service industry, even expected to become the primary interface for business-to-customer interactions on mobile, what is that ambitious technology?
It is named as AI Chatbot – software program using messaging as the interface through which to carry out any number of tasks, from providing predefined answers to faq, dealing with basic issues users encounter, to scheduling a meeting, helping users buy a cup of coffee or order a pizza.